Frequently Asked Questions

 
  • About Trussle
    • What is Trussle?

      Trussle is the new hassle-free way to get a mortgage. We help first-time buyers and existing homeowners save time and money securing a great-value mortgage online. We then continue to monitor your mortgage and help you switch to a better deal later on, so you’re never paying more than you should.

    • Is Trussle like a comparison site?

      No. Comparison sites simply provide a list of mortgage products that require industry knowledge to decipher. Most people aren’t mortgage experts, so we scan through more than 11,000 mortgage products from over 90 lenders to recommend the most suitable deal for you. We then manage your application at every step of the way, so you can focus on doing the things you enjoy.

    • Do I need to pay to use your service?

      No. We don’t believe that you should have to pay for advice in order to own your own home.

      We receive a fee from the lender when you successfully complete your mortgage, allowing us to provide our service without costing you a penny.

    • Can I trust you?

      In addition to receiving a 5★ rating from customers on the popular review site Trustpilot, we’re also approved by the Financial Conduct Authority.

      For information about how we look after your personal data, see our privacy policy.

    • Should I use my estate agent’s broker?

      Estate agents are increasingly hiring in-house brokers, but they still suffer from the same problems of traditional brokers; limited opening hours, inconvenient paperwork, and limited advisor availability. They may charge fees, and they won’t continue to monitor your mortgage once it’s secured.

      They may tell you that using their own broker makes sense because they’re already involved in the house-buying process, but lenders don’t treat them any differently to other brokers.

    • Can I talk to an adviser on the phone?

      Yes. If you’d like to discuss your circumstances or have any questions about our service, you can arrange a phone call with one of our friendly advisers on 020 3770 1863. In addition, as part of our service one of our advisers will call you to discuss our mortgage recommendation at a time that’s convenient to you.

    • How does Trussle track my mortgage and know when to switch?

      We’ve developed our own powerful technology that’s able to scan more than 11,000 mortgage products from over 90 lenders. It runs continuously, comparing your current mortgage to new deals as they appear on the market. Once it flags a better deal we’ll notify you by email. That way, you can relax knowing you’re never paying more than you should.

  • Getting a Mortgage
    • How long does it take to get a mortgage?

      It typically takes 2-3 days from creating your account to submitting your application to the lender. In some cases this may take longer (for example, if you don’t have your documents to hand or need to speak with an adviser about your credit history). In either case, we’ll keep you in the loop at every step of the way.

      Once the lender has received your application they’ll typically take 2-3 weeks to review it and issue your mortgage offer. Again, sometimes this will be quicker or slower depending on your unique circumstances. In one customer’s case, they only had to wait 2 days.

    • What information do I need to provide?

      In order to submit your application to the lender we’ll need a copy of the following documents for each applicant:

      • Passport or driving license
      • Utility bill or bank statement issued during last three months
      • Last three-months’ payslips, or accounts if self-employed
      • Bank statement or letter from solicitor to prove deposit funds are available

      Depending on your circumstances, we may ask you to provide some additional documents such as a proof of deposit or a mortgage statement.

      In addition we’ll ask for some basic information (date of birth, address etc) when completing your Trussle Profile.

    • Do I need a Mortgage in Principle?

      If you haven’t yet made an offer on a property, you’ll certainly want to get hold of this powerful document. You can use it to show estate agents the maximum amount you could borrow, confirming that you’re a serious buyer and speeding up the buying process.

      It takes less than five minutes, it’s free with no obligation and we won't carry out any credit checks without asking you first.

      You can get a Mortgage in Principle here.

    • Do you run a credit check?

      No. But the lender will once we submit your application.

      While we can’t guarantee that the lender will approve your application, we won’t submit it unless we’re confident that there’s a very high chance of approval. Therefore there is always a risk that your credit score may be affected.

    • How can I improve my credit score?

      Lenders do take your credit score into account when assessing your mortgage application. They use it to help judge whether you’re likely to keep up on your monthly payments. Therefore you’ll want to have as good a score as possible.

      If you’re not sure about the condition of your credit score, we recommend checking it first with a service like Noddle or Experian. Both these services will show your score and provide tips on how to improve it should you need to.

    • I have an unstable income. Can you help?

      We’ve submitted many successful applications for people with unstable incomes, including James – read his story. But every lender has their own set of evolving criteria making it difficult to give a definite “yes”.

      We search through more than 11,000 mortgage products from over 90 lenders to find the right mortgage for your needs.

    • I have other unique circumstances. Can you help?

      We’ve secured mortgages for people with bad credit history, those whose incomes are part-paid in a foreign currency, and couples that live between two countries. We’ve helped people who’ve had previous applications rejected by multiple lenders, who’ve moved out of their home to let it out, and families splitting a home after a divorce.

      With more than 11,000 mortgage products available and a team of expert mortgage advisers empowered with some of the most sophisticated technology available, there’s a very good chance we’ll be able to help you.

    • Do you provide buy-to-let mortgages?

      Yes. We work with a number of lenders who provide buy-to-let mortgages. We can even help you switch from a residential mortgage to a buy-to-let should you be moving out but want to hold onto your home.

  • Switching a mortgage
    • How long does it take to get a mortgage?

      It typically takes 2-3 days from creating your account to submitting your application to the lender. In some cases this may take longer (for example, if you don’t have your documents to hand or need to speak with an adviser about your credit history). In either case, we’ll keep you in the loop at every step of the way.

      Once the lender has received your application they’ll typically take 2-3 weeks to review it and issue your mortgage offer. Again, sometimes this will be quicker or slower depending on your unique circumstances. In one customer’s case, they only had to wait 2 days.

    • What information do I need to provide?

      In order to submit your application to the lender we’ll need a copy of the following documents for each applicant:

      • Passport or driving license
      • Utility bill or bank statement issued during last three months
      • Last three-months’ payslips, or accounts if self-employed
      • Most recent annual mortgage statement

      In addition we’ll ask for some basic information (date of birth, address etc) when completing your Trussle Profile.

    • Do you run a credit check?

      No. But the lender will once we submit your application.

      While we can’t guarantee that the lender will approve your application, we won’t submit it unless we’re confident that there’s a very high chance of approval.

      Therefore there is always a risk that your credit score may be affected.

    • How can I improve my credit score?

      Lenders do take your credit score into account when assessing your mortgage application. They use it to help judge whether you’re likely to keep up on your monthly payments. Therefore you’ll want to have as good a score as possible.

      If you’re not sure about the condition of your credit score, we recommend checking it first with a service like Noddle or Experian. Both these services will show your score and provide tips on how to improve it should you need to.

  • Protecting your home
    • What is mortgage protection?

      Mortgage protection provides you and your family with a financial safety net during an unexpected life event such as a death, critical illness, or an accident resulting in taking an extended period off work.

    • How much does it cost?

      Insurance policies start from around £5 per month (less than 20p per day). The monthly cost (known as a premium) will be based on your health profile and the level of cover required. We’ll only recommend policies that are affordable to you, based on the financial details you provide with your mortgage application.

    • Do I need to protect my home?

      It's not compulsory, but we strongly recommend using this opportunity to consider your options while you’re in the mindset of planning for you and your family’s future.

    • Can I get this at a later date?

      Yes. However, insurance is based on your risk/health profile; the older you are when applying for insurance the more expensive it’ll become. For example, waiting 5 years to secure protection could increase your monthly payments by around 15%.

  • Security and privacy
    • Is my personal data safe?

      Yes. Your personal information will be treated as confidential by us and held in accordance with the Data Protection Act 1998.

      In addition, we’re approved by the FCA (Financial Conduct Authority) who are the UK’s independent financial regulatory body. They exist to make sure you’re protected and treated fairly.

      Please see our privacy policy for more information on how we process your personal data.

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