Trussle's marketing claims
Here's the numbers and data behind our marketing claims
As you go through our website, you’ll spot a number of claims about why we think you might want to use our service.
We make sure to only make a claim if we can back it up with evidence.
This is partly because we do not want to mislead anyone. But it’s also because it’s important that you feel you can trust us.
After all, we’re lucky enough to be in the position to potentially manage your largest financial commitment.
So for clarity and transparency, we’ve listed our marketing claims below, along with the evidence to back them up.
1) 9 out of 10 Trussle customers would recommend us to a friend or colleague.
This figure is based on 902 customer responses to an NPS survey from March 2020 to February 2021. All customers had completed on their mortgages.
Accurate as of: February 2021
2) 91% of customers rated their Trussle experience 5/5 on Trustpilot
We’ll always put your interests first, and we’re pleased to say our customer reviews are a testament to that.
Over 3,500 customers have reviewed their Trussle experience on the impartial review site Trustpilot.
Here’s how the results break down:
91% rated us 5/5
6% rated us 4/5
0 to 1% rated us 3/5
0 to 1% rated us 2/5
2% rated us 1/5
We strive for everyone to have an excellent experience. So be assured, the small number of low ratings keep us busy working hard to improve our service further.
Source: Trustpilot Trussle reviews
Accurate as of: March 2021
3) We’re the UK’s joint best-rated online mortgage broker
Yup. According to Trustpilot, you won’t find a better online experience elsewhere.
Here’s a list of online brokers with over 100 Trustpilot reviews that we know of, next to their overall Trustpilot ‘TrustScore’:
4.8 - Trussle
4.8 - Habito
4.7 - Mojo
4.7 - Mortgage Gym
4.4 - London & Country
Accurate as of: March 2021
4) How we calculate your potential remortgage savings
Our remortgage calculator looks at your current monthly repayments and sees if you could reduce your payments by switching to a new 2-year fixed repayment mortgage with a lower interest rate.
The calculator works out your LTV (loan to value) ratio and then selects an example interest rate based on these bands:
0 to 69% LTV - 1.15%
70 to 79% LTV - 1.21%
80 to 89% LTV - 1.44%
90%+ LTV - 2.1%
These rates are the average interest rate for market leading mortgages in these LTV bands on 8 June 2020.
A Trussle mortgage broker used our own internal sourcing system to calculate the average interest rate from the top 10 repayment remortgage products available in each of these bands with a remaining mortgage term of 25 years.
These rates do not take into account your personal circumstances. To find out what mortgage rate you could actually get, talk to a mortgage broker (like Trussle).
5) How we calculate what you could spend your remortgage savings on
If you select a 'situation' checkbox on our remortgage calculator, and you could save money by remortgaging to a new 2-year fixed mortgage, we will give an example of what you could alternatively spend your savings on.
Here's how we decided on the cost for each of the alternatives.
Hours of online tutoring - £20 per hour at MyTutor
Hours of remote personal training - £25 per hour (average of a few different remote personal trainers)
Square feet of summer house/office garden - £25 per square foot (based on a log cabin style summer house priced by PriceYourJob)
Nights in a lovely cottage in the Peak District - £100 per night (median of the first page of results for Peak District cottages on Airbnb)
Square feet of hardwood decking - £1.1 per square foot (based on the cost of 20 square meters of premium decking, priced by PriceYourJob)
Hours of Zipcar rental to drive to the country - £10 per hour (based on average cost to rent a car from Zipcar)
Months of golf club membership - £75 per month (based on EnglandGolf's research into the average annual cost of a full adult golf membership)
6) Remortgage customers save £344 a month on average using Trussle
There are many reasons you might want to remortgage. For many, it’s to avoid lapsing onto their lender’s high-interest Standard Variable Rate (SVR) and reduce their monthly payments.
Because we know the amount each lender charges when a borrower lapses onto their SVR, we can calculate the difference between this and the lower monthly payments on the new deal we switch our customers to.
We asked our data team to find out how much we were able to save our remortgage customers, on average, during the 18 months up to July 2019. The answer? £344 a month.
Source: Trussle data
Accurate as of: 30th July 2019
7) We have access to exclusive mortgage deals you cannot get directly from lenders
When a mortgage broker becomes large enough, they can negotiate exclusive deals directly with lenders. These can only be obtained by going through the broker, rather than going directly to the lender.
Because Trussle is a member of the Mortgage Advice Bureau (MAB) broker network, our collective bargaining power grants us access to these deals.
That gives you more choice, and a better chance of securing a competitive deal.
8) We’ve saved customers £2million in broker fees since launching in 2015
All mortgage brokers get a commission from the mortgage lender when they submit a successful mortgage application. We rely on this fee only to earn money, but many mortgage brokers charge their customers a fee on top of this.
According to Money Advice Service (an organisation set up by the UK government to improve people’s financial capabilities), the average fee charged by mortgage brokers in the UK is £500.
Because we do not charge a broker fee, we estimate we’ve collectively saved our customers at least £2million compared to if they used a typical mortgage broker. Source: Money Advice Service: Mortgage Fees
Accurate as of: August 2019
9) No trees have been turned into paperwork, thanks to customers using our online service
Traditional mortgage brokers often require you to complete lots of paperwork and provide printed documents in order to submit a mortgage application.
But by using Trussle - an online mortgage broker - you won’t have to fill out or print any paperwork. So those trees can live to breathe another day.
For full transparency, there are very few circumstances where we may need to ask for paperwork on behalf of the lender. But these cases are so rare that we think it’s fair to say that this claim applies to practically everyone who uses our service.
Get a mortgage with Trussle today
Fee-free online mortgage broker
Rated 4.9/5 on Trustpilot - the UK's top rated online mortgage broker
Thousands of deals from 90 lenders
Straightforward online application process
No waiting for appointments
Free ongoing mortgage monitoring
Your home could be repossessed if you don't keep up repayments on your mortgage.
You may have to pay an early repayment charge to your existing lender if you remortgage.