As you go through our website, you’ll spot a number of claims about why we think you might want to use our service.

We make sure to only make a claim if we can back it up with evidence.

This is partly because we do not want to mislead anyone. But it’s also because it’s important that you feel you can trust us.

After all, we’re lucky enough to be in the position to potentially manage your largest financial commitment.

So for clarity and transparency, we’ve listed our marketing claims below, along with the evidence to back them up.

1) 9 out of 10 Trussle customers would recommend us to a friend or colleague.

This figure is based on 902 customer responses to an NPS survey from March 2020 to February 2021. All customers had completed on their mortgages.

Accurate as of: February 2021

2) 91% of customers rated their Trussle experience 5/5 on Trustpilot

We’ll always put your interests first, and we’re pleased to say our customer reviews are a testament to that.

Over 3,500 customers have reviewed their Trussle experience on the impartial review site Trustpilot.

Here’s how the results break down:

  • 91% rated us 5/5

  • 6% rated us 4/5

  • 0 to 1% rated us 3/5

  • 0 to 1% rated us 2/5

  • 2% rated us 1/5

We strive for everyone to have an excellent experience. So be assured, the small number of low ratings keep us busy working hard to improve our service further.

Source: Trustpilot Trussle reviews

Accurate as of: March 2021

3) We’re the UK’s joint best-rated online mortgage broker

Yup. According to Trustpilot, you won’t find a better online experience elsewhere.

Here’s a list of online brokers with over 100 Trustpilot reviews that we know of, next to their overall Trustpilot ‘TrustScore’:

  • 4.8 - Trussle

  • 4.8 - Habito

  • 4.7 - Mojo

  • 4.7 - Mortgage Gym

  • 4.4 - London & Country

Source: Trustpilot

Accurate as of: March 2021

4) How we calculate your potential remortgage savings

Our remortgage calculator looks at your current monthly repayments and sees if you could reduce your payments by switching to a new fixed rate repayment mortgage with a lower interest rate.

The calculator works out your LTV (loan to value) ratio and then selects an example interest rate based on these bands:

  • 0 to 69% LTV - 1.12%

  • 70 to 79% LTV - 1.20%

  • 80 to 89% LTV - 1.89%

  • 90%+ LTV - 2.95%

These rates are the average interest rate for market-leading mortgages in these LTV bands on 10 June 2021.

These rates do not take into account your personal circumstances. To find out what mortgage rate you could actually get, talk to a mortgage broker (like Trussle).

5) How we calculate what you could spend your remortgage savings on

If you select a 'situation' checkbox on our remortgage calculator, and you could save money by remortgaging to a new 2-year fixed mortgage, we will give an example of what you could alternatively spend your savings on.

Here's how we decided on the cost for each of the alternatives.

  • Hours of online tutoring - £20 per hour at MyTutor

  • Hours of remote personal training - £25 per hour (average of a few different remote personal trainers)

  • Square feet of summer house/office garden - £25 per square foot (based on a log cabin style summer house priced by PriceYourJob)

  • Nights in a lovely cottage in the Peak District - £100 per night (median of the first page of results for Peak District cottages on Airbnb)

  • Square feet of hardwood decking - £1.1 per square foot (based on the cost of 20 square meters of premium decking, priced by PriceYourJob)

  • Hours of Zipcar rental to drive to the country - £10 per hour (based on the average cost to rent a car from Zipcar)

  • Months of golf club membership - £75 per month (based on EnglandGolf's research into the average annual cost of a full adult golf membership)

6) Trussle remortgage customers save £171 a month on average in October 2022

In October Trussle customers saved an average of £171 a month on their mortgage when they remortgage with us.

Because we know the amount each lender charges when a mortgage is based on the lender's Standard Variable Rate, we can calculate the difference between this and the lower monthly payments on the mortgage deal we secure for our customers.

Source: Trussle data

Accurate as of: November 2022

7) We have access to exclusive mortgage deals you cannot get directly from lenders

Brokers, like Trussle, can negotiate exclusive deals with lenders.

You can only get these deals by going through a broker, rather than going directly to the lender.

This means we have more choices when finding the right mortgage for you. Lenders can only offer you their own mortgages.

8) We’ve saved customers £2 million in broker fees since launching in 2015

All mortgage brokers get a commission from the mortgage lender when they submit a successful mortgage application. We rely on this fee only to earn money, but many mortgage brokers charge their customers a fee on top of this.

According to Money Advice Service (an organisation set up by the UK government to improve people’s financial capabilities), the average fee charged by mortgage brokers in the UK is £500.

Because we do not charge a broker fee, we estimate we’ve collectively saved our customers at least £2 million compared to if they used a typical mortgage broker. Source: Money Advice Service: Mortgage Fees

Accurate as of: August 2019

9) No trees have been turned into paperwork, thanks to customers using our online service

Traditional mortgage brokers often require you to complete lots of paperwork and provide printed documents in order to submit a mortgage application.

But by using Trussle - an online mortgage broker - you won’t have to fill out or print any paperwork. So those trees can live to breathe another day.

For full transparency, there are very few circumstances where we may need to ask for paperwork on behalf of the lender. But these cases are so rare that we think it’s fair to say that this claim applies to practically everyone who uses our service.

10) We could save you hundreds of pounds a month on your mortgage

When the introductory period on a mortgage ends, the mortgage interest rate lapses onto the lender's Standard Variable Rate (SVR) which is often much higher than the introductory interest rate.

We looked at each of our remortgage customers over the last 12 months and made a note of what their mortgage repayment would've been if they lapsed onto their lender's SVR.

We then looked at the new mortgage deal that we arranged for them and compared the two monthly repayments to find the saving.

Then we took the average amount saved for all those customers, which is £251. Some customers saved a lot more than £251, and some saved less.

Source: Trussle data

Accurate as of: October 2022

11) How we calculate your monthly repayments

Our Mortgage in Principle page includes a repayment calculator that estimates your monthly mortgage payments.

This calculator is pre-filled with some of the details from your MIP, such as your maximum borrowing amount and deposit. You can change the initial period, term and mortgage type to see how your repayments would change.

The interest rate is an example market-leading rate, based on your borrowing amount, deposit, and the other details that you can see in the calculator.

The calculator is for guidance only. You should talk to a mortgage broker like Trussle to get an accurate idea of how much you can borrow and what your monthly repayments would be.

Source: Trussle

Accurate as of: 1st December 2021

12) How our new Mortgage in Principle works

Our new enhanced Mortgage in Principle is a great way of checking your mortgage affordability and eligibility without actually applying for a mortgage and leaving a mark on your credit file. When you use our enhanced MIP, we use Experian (one of the UK’s three main credit reference agencies) to check two things: your credit history, and your mortgage affordability with 18 mortgage lenders, including 5 out of 6 of the high street banks. This is a “soft” check of your credit file and does not affect your credit score. It’s important to note that the results from our enhanced MIP are based on the data that you provide, including your income and deposit. Our enhanced MIP is not a guarantee that you can get a mortgage or borrow a certain amount of money. But if your details are accurate, then our enhanced MIP should also be accurate.

Here's how your max borrowing amount is calculated:

  • Your MIP is based on your income, deposit and credit history

  • We check your details with 18 lenders and assume a 5% deposit to calculate the maximum amount you can borrow

  • Most lenders will lend up to 4.5 or 5 times your annual income

You should talk to a mortgage broker to get a more accurate idea of how much you can afford to borrow and to find the right lender and mortgage to suit your circumstances.

Source: Trussle

Accurate as of: 14 February 2022

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Get a mortgage with Trussle today

  • Our remortgage customers save an average of £171 a month*

  • Trussle is fee-free for most customers**

  • 5-star Trustpilot rating from over 5,000 reviews

  • 12,000 mortgage deals from 90 lenders

  • Skip the paperwork: apply online any time

*The savings figure is from Trussle mortgage customers in September 2022. **You may have to pay a fee depending on your circumstances and credit history. Learn more.

Your home could be repossessed if you don't keep up repayments on your mortgage.

You may have to pay an early repayment charge to your existing lender if you remortgage.