About Kent Reliance
Founded in 2011, Kent Reliance Building Society is the largest business in the One Savings Bank group. They offer a range of specialist buy-to-let and residential mortgages and also lend to limited companies and Limited Liability Partnerships (LLCs).(1)
Kent Reliance’s mortgages are available to a wide range of people and have options for people with adverse or no credit history.
We’ve reviewed some of the UK’s top mortgage lenders and measured their service, application speed and affordability.
In this review we’ll cover:
Note: Kent Reliance only accept new applications from appropriately qualified mortgage advisers – they don’t have in-house advisers.
All information on this page was up to date as of August 2019.
Is Kent Reliance a good mortgage lender?
There are many ways to measure how good a lender is. We've chosen to focus on publicly available complaints data to estimate their quality of service.
We looked at Kent Reliance’s customer complaints record between July and December 2018. During this period, the Financial Conduct Authority (FCA) received 163 officially upheld complaints. That’s around 0.3% of customers, which is just below the 0.4% average across the major lenders.(2)
How long does a Kent Reliance application take?
During the last six months, the average speed that Principality processed a Trussle customer’s successful mortgage application was 48 days. That’s slower than the 16-day average across the 25 lenders we’ve submitted applications to.
Bear in mind that the speed of application will vary depending on your own personal circumstances and the lender’s present day-to-day performance. In some cases, applications can be approved by the lender within 24 hours, while some can take weeks or even months. This can also be impacted by the quality of the application submitted, which is why you may want to consider using a mortgage broker. The average quoted speed therefore may not reflect your own experience.
How much could I afford to borrow from Kent Reliance?
The amount you can borrow for a Kent Reliance mortgage can vary and depends on your financial circumstances. You’ll find Kent Reliance's mortgage calculator on their website, however this is for intermediary use only.
Frequently Asked Questions (FAQs)
What types of mortgages do Kent Reliance offer?
Kent Reliance offers a range of mortgages and underwrites each case manually.
Kent Reliance buy-to-let mortgages
Kent Reliance offer a number of standard and specialist buy-to-let mortgages and consider each application individually. Options are available for eligible first-time and portfolio landlords, limited companies and LLPs.
Kent Reliance residential mortgages
This lender’s residential mortgage range includes prime, near prime and Kent Reliance shared ownership mortgage options. Their near prime mortgage is designed for clients with adverse credit history or lack of credit, as well as self-employed buyers who have been trading for one year.
Interest-only products are available for those with sufficient background assets or equity that can be used to repay future capital.
Where can I find Kent Reliance’s mortgage criteria?
This lender’s residential mortgage lending criteria is designed to help Kent Reliance intermediaries find a mortgage for clients they are finding it difficult to place elsewhere.
As previously mentioned, Kent Reliance only accept applications through mortgage advisers; as such, your mortgage adviser should be able to tell you whether or not you meet the criteria.
Are Kent Reliance mortgage reviews available online?
You’ll find reviews of Kent Reliance’s mortgages on a range of consumer review sites and forums, including TrustPilot and Moneysavingexpert.com.
Is it possible to overpay on a Kent Reliance mortgage?
It might be possible to overpay on your mortgage, however this depends on the type of mortgage you have. Be aware that some overpayments may incur an Early Repayment Charge (ERC). Details of if and by how much you can overpay will be stated in your Mortgage Offer. Contact Kent Reliance Building Society directly to find out more.
Do Kent Reliance offer mortgage payment holidays?
If you find yourself in financial difficulty, Kent Reliance might be able to arrange a new payment plan with you by taking your personal financial circumstances into account. For instance, they could change the date you make payments.
What will happen when my Kent Reliance mortgage deal ends?
When your current Kent Reliance mortgage comes to an end, the lender will contact you to remind you that it’s time to choose a new deal. You can speak with a mortgage adviser to discuss your options (Kent Reliance can only help with using their mortgage portal and can’t offer advice on which mortgage to choose).
Do Kent Reliance do limited company mortgages?
Yes, Kent reliance offer limited company mortgages for loans of up to £750,000. Newly created limited companies and first time landlords are considered.
What insurance do Kent Reliance require me to have?
In order to help safeguard the lender’s investment in your home, they’ll always require you to take out buildings insurance on the property.
Contents insurance isn’t compulsory but is highly recommended.
Did I have PPI on my Kent Reliance mortgage?
To find out if you were sold PPI, check your mortgage agreement. It’s likely that you’ve been sold it if the document contains any of the following terms:
The FCA deadline for PPI complaints was 29 August 2019, however you might be able to file a complaint if there is a “significant or exceptional” reason as to why you missed the deadline.(3)
How do I contact Kent Reliance
To enquire about a mortgage, you can call Kent Reliance on 0345 122 0033, Mon-Fri 08:30 to 17:00 and Sat 09:00 to 13:00. Lines are closed on Sundays and Bank Holidays.
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