Scottish Widows mortgage lender review
Going strong after 200 years in business
13-day submission time
That's 3 days faster than the average of 25 lenders we measured.
Borrow 5x your income
You could borrow up to this amount if you meet the lender's requirements.
About Scottish Widows
Scottish Widows can trace its roots back to 1812 when a group of distinguished Scotsmen met in Edinburgh’s Royal Exchange Coffee Rooms to discuss setting up “a general fund for securing provisions for widows, sisters and other females”.
Nowadays, Scottish Widows is part of the Lloyds Banking Group and offers a selection of financial products, from pensions and life insurance to ISAs and mortgages. They are especially known for offering offset mortgages.
Scottish Widows’ mortgages are available to a wide range of people, but they generally won’t lend to you if you have particularly bad credit.
We’ve reviewed some of the UK’s top mortgage lenders and measured their service, application speed and affordability.
In this review we’ll cover:
All information on this page was up to date as of August 2019.
Is Scottish Widows a good mortgage lender?
There are many ways to measure how good a lender is. We've chosen to focus on publicly available complaints data to estimate their quality of service.
We looked at Scottish Widows’ customer complaints record between July and December 2018. During this period, the Financial Conduct Authority (FCA) received 3386 officially upheld complaints.That’s around 0.2% of customers, which is slightly lower than the 0.4% average across the major lenders. (1)
The number of customers served by this lender isn’t publicly available so we’ve estimated this figure based on market share and average house price in the UK.
How long does a Scottish Widows application take?
During the last six months, the average speed that Scottish Widows processed a Trussle customer’s successful mortgage application was 13 days. That’s quicker than the 16-day average across all the lenders we’ve submitted applications to.
Bear in mind that the speed of application will vary depending on your own personal circumstances and the lender’s present day-to-day performance. In some cases, applications can be approved by the lender within 24 hours, while some can take weeks or even months. This can also be impacted by the quality of the application submitted, which is why you may want to consider using a mortgage broker. The average quoted speed therefore may not reflect your own experience.
How much could I afford to borrow from Scottish Widows?
The amount you can borrow for a mortgage can vary. Scottish Widows could lend up to 5 times your income before tax, depending on your circumstances.
You’ll find Scottish Widows’ mortgage affordability calculator on their website – this will give you an estimate of how much you may be able to borrow.
Frequently Asked Questions (FAQs)
What types of mortgages do Scottish Widows offer?
Scottish Widows offer a range of mortgage types, including:
This mortgage type is tailored to meet the needs of a wide range of customers, including self-employed people.
Scottish Widows’ professional mortgage is specifically designed for fully qualified and eligible professionals, including accountants, teachers and medical doctors. Scottish Widows’ fixed-rate and variable rate, as well as Scottish Widows’ offset mortgages are available to choose from.
I’m one of Scottish Widows’ mortgage intermediaries – where can I find out more?
Go to adviser.scottishwidows.co.uk for access to information and support.
How do I register for Scottish Widows internet banking?
To do this you need to download the Internet Banking/Telephone Banking registration form from their website and return it to them.
How much can you overpay on a Scottish Widows mortgage?
There is no limit on the number of overpayments a Scottish Widows tracker rate mortgage customer can make. If you’ve got a fixed-rate mortgage with them, you can make a single lump sum overpayment of up to 10% of the current balance every 12 months.
Always check your mortgage’s T&Cs first, as you might have to pay an Early Repayment Charge (ERC).
Do Scottish Widows offer mortgage payment holidays?
Scottish Widows don’t currently offer mortgage payment holidays, however if you’re in financial difficulty and think you might struggle to meet future payments, you can call a member of the mortgages team on 0800 001 5145 to discuss what to do next.
Where can I find Scottish Widows mortgage reviews?
You can find reviews of Scottish Widows mortgages on a range of consumer review sites and forums, including TrustPilot and Moneysavingexpert.com.
What do I do if I can’t remember my Scottish Widows mortgage login details?
If you’re unable to remember your user ID or password, you need to call Scottish Widows’ customer services team directly on 0345 845 0829.
What insurance do Scottish Widows require me to have?
In order to help safeguard the lender’s investment in your home, they’ll always require you to take out buildings insurance on the property.
Contents insurance isn’t compulsory but is highly recommended.
Did I have PPI on my Scottish Widows mortgage?
To find out if you were sold PPI, check your mortgage agreement. It’s likely that you’ve been sold it if the document contains any of the following terms:
The FCA deadline for PPI complaints was 29 August 2019, however you might be able to file a complaint if there is a “significant or exceptional” reason as to why you missed the deadline.(2)
What are Scottish Widows’ contact details?
Prospective or current mortgage customers can call 0345 845 8555, and mortgage advisers can call the Intermediary Support team on 0345 845 0100.
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