contact us

New customers

If you're new to Trussle and haven't yet spoken to one of our mortgage advisers, the best way to speak to us is by setting up a Trussle profile.

It only takes about 15 minutes and you can do it online at any time. This lets us find the right mortgage deal for your personal circumstances.

If you create a profile during our opening hours, your personal mortgage adviser will usually get back to you within a few hours.

Is Trussle free?

Trussle's services are free for most customers. We will provide expert mortgage advice and do all the hard work to get you a mortgage, and it doesn't have to cost a thing.

You may be required to pay a fee depending on your circumstances and credit history. Read more here.

You can learn more about How Trussle works here.

If you want to get in touch with Trussle for another reason,

Existing customers

If you're currently getting a mortgage with us, or you've got a mortgage with us before:

  • you can call or email your mortgage adviser or case manager directly

  • if you don't know their direct number, you can find it in their email signature

  • or call our general phone number 0330 818 2020 or email us at [email protected]

Opening hours

Our customer services team is available from 9 am until 7 pm Monday to Friday, and between 10 am and 4 pm on Saturday.

We are closed on Sunday.

You can also arrange an appointment to speak to an advisor outside our opening hours.

Call us on 020 3884 1660 or email us at [email protected].

Complaints

If you would like to complain about your mortgage adviser or the service you received from Trussle, email [email protected].

For more information on how to complain, visit our Complaints page.

Press & media

For press and media inquiries, head over to our press page.

Postal address

Our London office is located: at 1-3 Dufferin St, London, EC1Y 8NA.

If you're a Trussle customer, please don't send your bank statements, proof of identity or other sensitive documents to this address.

Your mortgage adviser will show you how to upload your documents to our secure server.

If you're trying to upload documents right now, log into your Trussle dashboard and follow the instructions.

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Get a mortgage with Trussle today

  • Our remortgage customers save an average of £171 a month*

  • Trussle is fee-free for most customers**

  • 5-star Trustpilot rating from over 5,000 reviews

  • 12,000 mortgage deals from 90 lenders

  • Skip the paperwork: apply online any time

*The savings figure is from Trussle mortgage customers in September 2022. **You may have to pay a fee depending on your circumstances and credit history. Learn more.

Your home could be repossessed if you don't keep up repayments on your mortgage.

You may have to pay an early repayment charge to your existing lender if you remortgage.