Uploading your documents to Trussle
Tips and tricks to keep your mortgage application moving
Thanks for accepting our mortgage recommendation - but what’s next?
So that we can secure your mortgage deal, you need to upload documents that confirm your identity and affordability.
We want you to get your mortgage as soon as possible - so follow this guide to make sure there are no delays!
How to upload your documents to Trussle
Your documents can either be downloaded or scanned. We accept the following image formats: PDF, JPEG, PNG.
We recommend that you scan your documents.
Don’t have access to a scanner? You can use these 2 apps to scan them with a smartphone:
Do we accept photos?
If you can’t scan your documents, we also accept high quality photos taken with a smartphone or digital camera.
We cannot accept any screenshots of documents - this includes a picture of your laptop screen showing the bank statement
Any text must be clearly visible and legible. Your lender’s underwriter will need to read this and will reject it if they can’t
Nothing else should be visible in the background. White backgrounds are best! The image mustn’t be partially covered (e.g. fingers showing you holding the document)
A flash or shadow shouldn’t be visible
The document must be laid flat (especially passports)
Ready to upload? Check out what documents we need
You'll need either a passport or driving licence*
Other forms of accepted ID:
Current national identity card or UK Border Agency identity card
HMRC Registration Card CIS4 for construction industry employees
Firearms certificate or shotgun licence
Residence permit issued by the Home Office to EEA nationals
*If you intend to use your driving licence as proof of address, you'll need to use something else for ID. You can only use a form of ID once.
Latest council tax bill, driving licence or utility bill dated in the last 6 months
All forms of proof of address:
There are many ways you can prove your address. Here’s a full list of documents we can accept.
Current photocard driving licence* (full or provisional)
Current full paper style driving licence (provisional not acceptable)
Housing benefit letter or document (within 12 months)
Council tax benefit letter or document (within 12 months)
Tax credit letter or document (within 12 months)
Pension book or notification letter (within 12 months)
Grant notification – eg educational (within 12 months)
Current tax code notification or assessment (not P60 or P45) (within 12 months)
Utility bill (within 6 months)
Bank statement or credit or debit card statement (within 3 months)
Current council tax demand letter or statement (within 12 months)
Council or housing association rent card or tenancy agreement (within 12 months) - reputable landlords are also acceptable
Original notification letter from benefits agency or local authority (dated within the last four months) confirming your right to UK benefits
Mortgage statement issued by a UK financial sector firm (within 12 months)
Grant of probate or power of attorney
TV licence (within 12 months)
Vehicle registration or tax renewal document (within 12 months)
House or motor insurance certificate (within 12 months)
*If you used this for proof of ID you cannot use also this as proof of address.
If employed, we’ll need your last 3 months of payslips
If you’ve just started a new job and don’t have 3 months of payslips we’ll need your new job contract
If you’re self-employed, please send us your last 2 years of tax year overviews and tax calculations OR your company accounts. See this guide on how to get copies of your tax year overviews and tax calculations.
If your source of income is a pension, we’ll need to see your last pension letter
Proof of deposit
If we’ve asked for proof of your deposit it means we need the last 3 months of bank statements from the savings or current account where you keep your deposit.
Keep reading for more information about downloading bank statements.
Gifted deposit letter
Someone gifting you some money? Your Trussle mortgage adviser will need a signed letter from your gifter, as well as the last 3 months bank statements from the gifter’s account.
Latest mortgage statement
Already got a mortgage? We may need to see your latest mortgage statement. Ask your mortgage lender for a statement and upload it here.
5 things to remember when uploading your documents
To speed up your application make sure your scans or photos meet the requirements above.
Make sure PDFs aren't password protected, as we won't be able to access them.
Send each document as a separate file, rather than uploading them as one long attachment. The maximum file size is 10MB.
Clearly name each document so your mortgage adviser knows exactly what you've uploaded.
Check which documents you can download as PDFs (such as bank statements) before printing and scanning to save yourself time and effort. Almost all banks now offer downloadable statements.
Downloading bank statements
Not sure how to download your bank statements?
Click on your lender below to find out.
The 'Big Six':
M&S Bank - Contact M&S Bank Customer Services on 0345 900 0900 to speak to someone about downloading statements.
Sainsbury's Bank - Contact Sainsbury's Bank customer services on 0808 540 5060 to speak to someone about downloading statements.
West Brom Building Society - Contact West Brom Building Society customer services on 0345 241 0587 to speak to someone about downloading statements.
If your lender isn’t listed above, we recommend getting in touch with their customer services department to ask about downloading your bank statements.