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13-day submission time

That's 3 days faster than the average of 25 lenders we measured.

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Borrow 4.49x your income

You could borrow up to this amount if you meet the lender's requirements.

About Post Office

Post Office is one of the smaller mortgage lenders on the market. However, mortgage lending is a big part of its business. With a 2015 mortgage revenue of £279m, mortgages made up almost one third of its total revenue for that year.

The current incarnation of the Post Office was officially formed in 1986, but it is actually an offshoot of the General Post Office, formed in 1660.

Post Office tends to offer mortgages to a wide range of customers, providing first-time buyer and buy to let mortgages as well as offering the ability to remortgage.

In this review we'll cover:

Is Post Office a good mortgage lender?

There are a number of quantifiable measures that can be used to decide if a mortgage lender is up to standard. Our chosen method is based around their customer service record.

Post Office received 1,023 complaints between July and December 2018. [1]  There were 240 complaints upheld by the Financial Conduct Authority (The FCA). Almost 0.2% of Post Office’s mortgage customers made complaints, which is lower than the 0.4% average across the 25 lenders we’ve looked at.*

*The number of customers served by this lender isn’t publicly available so we’ve estimated this figure based on market share and average house price in the UK.

How long does a Post Office mortgage application take?

The average speed for a Trussle customer’s mortgage application to be processed with Post Office is 13 days. This is below the current average of 16 day across all lenders that we have submitted applications to.

It’s important to take into account that the speed of application can vary depending on personal circumstances and the lender’s present day-to-day performance. However, it can be possible for an application to be approved within 24 hours if it’s completed fully and to a high standard. 

A mortgage broker may be able to assist you with this. So, if time is of the essence, it may be worth using their services.

How much could I afford to borrow for a Post Office mortgage?

As of August 2019, Post Office is willing to lend customers a maximum of 4.49 times your salary before tax. However, this can vary depending on your personal circumstances.

These details were last updated on 13th July 2018.

Frequently asked questions (FAQs)

This information was last updated in August 2019

What types of mortgages do Post Office offer?

Post Office mortgages are provided by the Bank of Ireland UK. Post Office offers many different types of mortgage whether you’re a first-time buyer or retired.

First-time buyers

First-time buyers can choose from these different mortgage options:

  • 2-year fixed-rate mortgages

  • 3-year fixed-rate mortgages

  • 5-year fixed-rate mortgages

Your choices can be impacted by the size of your deposit.

Post Office Family Link Mortgages

This could be an option if your family is willing to assist you

Some of the situations that will facilitate this include:

  • If you are a first-time buyer and can afford the monthly costs of the mortgage, but are struggling to save up a deposit

  • If you own your own property but don’t have the cash to help a close relative with a deposit.

First Start Mortgages

These are also available for first-time buyers at Post Office.

This type of mortgage might suit you if:

  • You have a deposit, but your income limits how much you can borrow, and you have a close relative who is willing to add their income to calculations to increase your borrowing amount.

  • You have recently improved your personal situation and have a close relative who is willing to help you buy your own property.

There are also Post Office tracker mortgages for first-time buyers. The rates for these depend on the size of your deposit.

Remortgages

There are three choices for buyers who want a fixed rate mortgage:

  • 2-year fixed rate mortgage

  • 3-year fixed rate mortgage

  • 5-year fixed rate mortgage

The choice of fixed-rate deals depends on the size of your deposit.

Post Office also offers tracker mortgages – again, these depend on the size of your deposit.

Retired

Are you retired and need a loan? A Post Office Retirement Link mortgage could be of interest to you.

You’ll need to make monthly payments and repay the loan at the end of the agreed term. Post Office lends up to the age of 90 if you choose a repayment plan and up to 80 for interest only.

How long is a Post Office mortgage offer valid for?

Post Office mortgage offers last up to six months, and if your circumstances haven’t changed, this can often be extended without a problem.

Does Post Office credit check after a mortgage offer?

Post Office may need to perform a credit check again if new information about your circumstances comes to light later on.

It could be decided that you can’t afford the mortgage and the offer is withdrawn.

When Is my first mortgage payment to Post Office due?

You’ll receive a letter after completion confirming the amount of initial interest Post Office will charge you, and when payment will be taken.

How much can you overpay on a Post Office mortgage?

You can make overpayments with your Post Office mortgage in two ways.

One is by regular overpayments and the other is by paying a lump sum. You can pay a maximum of 10% of your outstanding mortgage balance a year.

Does Post Office offer mortgage payment holidays?

Yes. In fact, you can take a three-month payment holiday three times with a Post Office mortgage.

Payment holidays have several conditions:

  • There must be at least 12 months between payment holidays    

  • You must have complied with all the terms & conditions of your mortgage

Bear in mind that at the end of your payment holiday with Post Office, your repayments will be adjusted so that your mortgage will be repaid within its original term.

This’ll make your repayments higher.

What will happen when my Post Office mortgage deal ends?

After the initial rate period, your Post Office mortgage will revert to the Bank of England's interest rate, known as Bank Rate, plus 3.99% for the rest of the term.

Does Post Office offer online banking?

Yes. You can make online payments for your Post Office mortgage whenever it suits you – 24/7, 365 days a year.

You can make:

  • Regular monthly payments

  • Lump sum overpayments

  • Redemption payments

  • Mortgage related fees

What insurance does Post Office require me to have?

You’re required to have building insurance policy if you have a Post Office mortgage. You can choose the provider you go with, but it has to meet Post Office’s requirements.

Did I have PPI on my Post Office mortgage?

Payment Protection Insurance (PPI) is not included with new mortgages.

If you want to know whether you had PPI on a Post Office mortgage, it’s best to get directly in touch with Post Office. However, the deadline to make a claim was the 29th August 2019, so you may no longer be able to claim.

How do I contact Post Office?

You can call Post Office on 0800 707 6206 from 8:30am to 7:30pm from Monday to Friday and 9:00am to 1:30pm on Saturday. Or visit here.

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Your home could be repossessed if you don't keep up repayments on your mortgage.

You may have to pay an early repayment charge to your existing lender if you remortgage.

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Sources

Deal and rate data were sourced by Trussle. All other information was sourced from Accord’s website unless referenced below.

  1. FCA

Sources used but not directly referenced in article: